FAQs
Q#1: Can I change my order?
We're unable to make any changes to your order once you've hit the 'place order' button. If you need to cancel or change something, please contact us immediately and we will do our best to help before the order is processed.
Q#2: When will my order ship?
After your payment is verified, orders are typically processed within 1 business day. Delivery times are as follows:
- Germany: 1–3 business days
- Europe: 2–5 business days
- International: 10–20 business days
Q#3: I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Q#4: How do I know if my order has shipped? Can I track it?
Once your order ships, you will receive an email containing your tracking number. You can track your order at any time using the link provided in that email.
Q#5: Do you ship globally?
Yes, we ship globally. Please note that international delivery times may vary (10–20 business days). Import duties and taxes may apply depending on your country.
Q#6: Is my personal information kept private?
Yes. In accordance with the EU General Data Protection Regulation (GDPR), we are committed to keeping your information private and secure. Please see our Privacy Policy for full details.
Q#7: What can I do if my order is going to the wrong address?
Please contact us as soon as possible. If your parcel has already been dispatched, we may be unable to change your shipping address. Always double-check your delivery address before placing your order.